Terms of Use

By accessing or using the She Haven Fitness client portal ("the Service"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Service.

The Service provides a client portal for fitness coaching, nutrition tracking, workout management, progress tracking, habit tracking, and communication with your assigned trainer. The Service includes tools for logging food, workouts, body measurements, progress photos, daily health metrics, and weekly check-ins.

You must be at least 18 years of age to use the Service. By registering, you confirm that you meet this requirement.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Passwords are managed through our platform's authentication system. If you forget your password, you may reset it through the secure password reset flow. Password reset links expire after a limited time for your security.

You agree to:

• Provide accurate and truthful information about your health, fitness, and nutrition
• Use the Service only for your personal fitness journey
• Not attempt to access, view, or download another client's data
• Not share your account credentials with others
• Not use the Service to store protected health information (PHI) under HIPAA
• Follow your trainer's guidance and communicate openly about your progress and concerns

You agree not to:

• Attempt to bypass security measures, RLS policies, or access controls
• Use the Service for any illegal or unauthorized purpose
• Upload content that is harmful, offensive, or violates others' rights
• Attempt to reverse-engineer, decompile, or disassemble the Service
• Use automated tools to scrape or extract data from the Service

Some features of the Service require payment. Payments are processed through Stripe, a third-party payment processor. Your payment information is handled by Stripe and is not stored on our servers. Refunds are subject to our refund policy.

The Service, including its design, content, and software, is owned by She Haven Fitness and protected by intellectual property laws. You retain ownership of the content you upload (food logs, progress photos, check-in responses, etc.).

You are responsible for the content you upload to the Service. By uploading progress photos or other media, you grant She Haven Fitness a limited license to display that content to you and your assigned trainer within the portal. Any use of your media for marketing or testimonials requires your explicit, separate consent as described in our Media Consent policy.

The Service is provided "as is" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or secure. The fitness and nutrition guidance provided through the Service is not medical advice. See our Health Disclaimer for details.

To the maximum extent permitted by law, She Haven Fitness shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including any health-related outcomes from following fitness or nutrition guidance.

You agree to indemnify and hold harmless She Haven Fitness from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

We reserve the right to suspend or terminate your account if you violate these Terms. You may request account deletion at any time through the Data Privacy section of your portal.

These Terms are governed by the laws of the jurisdiction in which She Haven Fitness operates, without regard to conflict of law principles.

We may update these Terms from time to time. We will notify you of material changes through the portal or via email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact us at hello@shehavenfitness.com.